Privacy Policies

Memora operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Memo uses the Shopify platform, which allows us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you. Personal information does not include information collected anonymously or that has been anonymized so that you cannot be identified or reasonably linked to it. We may collect or process the following categories of personal information, including inferences that can be drawn from this personal information, based on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, telephone number, and email address.

Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

Account information, including username, password, security questions, preferences, and settings.

Transaction information, including the items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you include in those communications, for example, when submitting a customer service inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf; From our partners or other third parties.

How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

We provide, personalize, and improve the Services. We use your personal information to provide you with the Services, which includes performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and administering your account, coordinating shipping, facilitating returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertising, and promotions via email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have purchased or added to your cart and other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate to provide you with a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone.
Communicating with you. We use your personal information to provide you with customer support, respond to you, provide you with effective services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate possible violations of our terms or policies.
How we disclose personal information. In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, we work with suppliers and other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, logistics, and shipping).

We work with marketing and retail partners to provide you with marketing and advertising services. For example, we use Shopify to deliver personalized advertising with third-party services, based on your online activity with different retailers and websites. Our marketing and retail partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we not share your information to show you targeted ads and marketing based on your online activity with different retailers and websites. You can exercise your right to object to these uses here.

When you request it, give us your consent, or authorize us to disclose certain information to third parties, for example, to send you products or through your use of social media widgets or login integrations.

With our affiliates or within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, for the purpose of providing and improving the Services. In addition, to protect, expand, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our Store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and your rights, please see Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information here: Link to Shopify Privacy Portal.

Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you access sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies, as well as their terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces, including information you share on third-party social media, may be visible to other users of the Services and/or users of those platforms.

without any limitation as to their use by us or by third parties. The inclusion of such links does not, in itself, imply that we endorse the content of those platforms or their owners or operators, except as stipulated in the Services.

Children's Data
The Services are not intended for use by minors, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we have no record of "sharing" or "selling" (as these terms are defined in applicable law) personal information of children under 16 years of age.

Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee absolute security. In addition, information you submit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may refuse your request as permitted by law.

Right of Access/Knowledge: You have the right to request access to the personal information we hold about you.

Right to Erasure: You have the right to request that we delete the personal information we hold about you.

Right to Rectification: You have the right to request that we correct any inaccurate personal information we hold about you.

Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.

Right to object to the sale or sharing of your personal information for targeted advertising. Depending on where you live, you may have the right to object to the "sale" or "sharing" of your personal information, or to object to the processing of your personal information for purposes considered to be "targeted advertising," as defined by applicable privacy laws. You can exercise your right to object to these uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as an opt-out request for the device and browser you use to visit the website, depending on your location. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize any other "Do Not Track" signals that may be sent from your web browser or device.
Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
If you reside in the UK or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights mentioned above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: If we rely on your consent to process your personal information, you have the right to withdraw it. Withdrawing your consent will not affect the lawfulness of processing based on consent before you withdraw it.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact information provided below. For more information about how Shopify uses your personal information 

To learn more about your rights, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with the law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request, we will require you to provide proof that you have authorized them to act on your behalf, and we may ask you to verify their identity directly with us. We will respond to your request as quickly as possible, as required by applicable law.

Complaints
If you have a complaint about how we handle your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to file a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of the competent data protection supervisory authorities here.

International Transfers
Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant UK competent authority, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and notify you as required by applicable law.

Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or email us at vivranio@gmail.com or contact us at CALLE C URB. MONTE BELLO N IO Z. IRPAVI 2, La Paz, BO. For the purposes of applicable data protection laws, we are the data controller of your personal data.